This site is owned and operated by the City of Richmond using software licensed from Social Pinpoint. We take appropriate measures to safeguard personal information and use encryption, access controls, and other security measures to protect it.

For full details on the Privacy laws adhered to, the personal information we may collect and access to it, please visit Social Pinpoint's Privacy Policy (external link.)

User access to information

Users have the right to access, correct, or delete their personal information, subject to certain exceptions. For details on how to exercise these rights, or for any questions or concerns about our privacy practices, please contact us in writing at Letstalk@richmond.ca.

This privacy policy may change from time to time, and any changes will be communicated to users through the site.

Your Consent

By using the LetsTalkRichmond.ca website, you consent to this Privacy Policy.

Contact for more information

You may contact Social Pinpoint in relation to this website’s privacy policy by email at info@socialpinpoint.com. The Privacy Officer will review all messages received and respond to each message upon due consideration. The Privacy Officer may require further information to respond to your message, or may refer you to the City of Richmond when appropriate.

Freedom of Information and Protection of Privacy Act (FOIPPA)

Any personal information that is collected on this website will be managed in accordance with the Freedom of Information and Protection of Privacy Act (external link) section 26 (c) and (e). If you have any questions or concerns regarding the collection, use, disclosure or safe-guarding of personal information associated with this website, please contact the City of Richmond’s Freedom of Information Coordinator at 604-276-4156 or foi@richmond.ca.